Privacy Policy

Holidays to Remember is operating as an independent travel agent as part of The JLT Group (PTS member 6090).

We are committed to protecting your personal data and respecting your privacy in accordance with UK GDPR and the Data Protection Act 2018.

Who We Are

Holidays to Remember provides travel planning and booking services. For the purposes of data protection law, we are the data controller of your personal data.

What Information We Collect

We may collect:

  • Name, address, email and phone number

  • Date of birth and passport details (for bookings)

  • Travel preferences and requirements

  • Payment details (processed securely via authorised providers)

  • Medical or dietary information where relevant to travel

  • Website usage data via cookies

How We Use Your Information

We use your data to:

  • Respond to enquiries

  • Arrange and manage travel bookings

  • Issue invoices and confirmations

  • Share required details with travel suppliers

  • Provide customer support

  • Comply with legal and regulatory obligations

We only share necessary information with trusted travel partners, including The JLT Group and relevant suppliers.

Legal Basis For Processing

We process your data based on:

  • Contractual necessity (to arrange your travel)

  • Legitimate interest (responding to enquiries)

  • Legal obligations (financial and regulatory compliance)

  • Consent (for marketing communications where applicable)

Marketing

We will only send marketing communications if you have opted in. You can unsubscribe at any time.

Data Storage & Security

We take reasonable technical and organisational measures to protect your data. Personal information is stored securely and retained only as long as necessary for legal and business purposes.

Your Rights

Under UK data protection law, you have the right to:

  • Access your data

  • Request correction

  • Request erasure (where applicable)

  • Object to processing

  • Request data portability

To exercise these rights, contact us using the details above.

Cookies

Our website may use cookies to improve functionality and analyse usage. You can control cookies through your browser settings.

Complaints

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.